Job Description
Join our dynamic team at Grand Hospitality Group's flagship Houston property! We're seeking passionate Weekend Hotel Staff to create memorable guest experiences during peak weekend operations. As a cornerstone of our front-of-house team, you'll embody our commitment to excellence while enjoying competitive pay and a vibrant work environment. Perfect for students or professionals seeking flexible weekend schedules without compromising career growth.
Responsibilities
- Deliver exceptional guest service at check-in, check-out, and throughout the guest journey
- Manage room reservations and optimize occupancy using PMS systems
- Address guest inquiries and resolve issues with professionalism and empathy
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial transaction records
- Uphold brand standards through meticulous lobby and common area maintenance
- Collaborate with cross-functional teams during high-volume weekend events
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management software (e.g., Opera, Amadeus)
- Flexible weekend availability including Friday evenings and weekends
- Strong multitasking abilities in fast-paced environments
- Valid Texas Food Handler's Certificate preferred
- Exceptional communication and conflict resolution skills
- Ability to stand for extended periods and lift 25 lbs