Job Description
Join our award-winning downtown Cleveland hotel for dynamic weekend shifts in the heart of the city! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during peak weekend demand. Enjoy competitive pay, flexible scheduling, and a vibrant team atmosphere while exploring Cleveland's iconic attractions.
Responsibilities
- Provide exceptional front desk service including check-in/check-out, guest inquiries, and reservation management
- Execute housekeeping standards ensuring pristine guest rooms and public areas
- Coordinate with dining and event teams for seamless weekend operations
- Resolve guest concerns promptly with a solutions-oriented approach
- Maintain safety and security protocols throughout all shift hours
- Process payments and manage cash handling procedures accurately
Qualifications
- Minimum 1 year hospitality or customer service experience
- Flexible availability for weekend shifts (Friday-Sunday)
- Strong communication and problem-solving skills
- Basic computer proficiency with reservation systems
- Ability to stand/walk for extended periods
- Ohio hospitality certification preferred