Job Description
Join our award-winning Portland hospitality team as a Weekend Front Desk Agent! Grand City Hotels is seeking energetic professionals to deliver exceptional guest experiences during our busiest weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant downtown location near top attractions. Perfect for students, hospitality enthusiasts, or those seeking weekend work-life balance. Our commitment to employee growth includes paid training and advancement opportunities.
Responsibilities
- Check in/out guests efficiently with warm, professional demeanor
- Manage reservations and optimize room assignments for weekend occupancy
- Resolve guest inquiries and concerns promptly using problem-solving skills
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Complete end-of-shift reporting and cash reconciliation
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work weekends and holidays reliably
- Basic proficiency with hotel management software (e.g., Opera, Fidelio)
- Attention to detail in financial transactions and record-keeping
- Flexibility to adapt to changing guest needs and demands
- High school diploma or equivalent required