Job Description
Join our award-winning team at Grand City Hotel, where we redefine hospitality excellence! We're seeking passionate Weekend Front Desk Agents to deliver unforgettable guest experiences during high-demand Saturday/Sunday shifts. Enjoy competitive pay, flexible scheduling, and a dynamic work environment in Raleigh's vibrant downtown district. Perfect for students, second-job seekers, or hospitality professionals seeking weekend opportunities. Apply today to become part of our 5-star guest service legacy!
Responsibilities
- Check in/out guests efficiently using PMS systems while maintaining accuracy
- Manage reservations, room assignments, and VIP guest requests
- Resolve guest inquiries with prompt, solutions-oriented communication
- Process payments and maintain accurate cash handling procedures
- Coordinate with housekeeping and maintenance teams for seamless operations
- Execute upselling strategies for room upgrades and amenities
- Document guest feedback and operational incidents
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments during peak weekend hours
- Valid North Carolina driver's license (if required for shuttle duties)
- Flexible availability for weekend shifts (Fri-Sun)
- Basic knowledge of Raleigh attractions and local transportation
- Professional appearance and positive attitude