Job Description
Join our award-winning luxury hotel in the heart of Baltimore and become part of an exceptional hospitality team! We're seeking passionate Weekend Hotel Staff to deliver unforgettable guest experiences during high-demand weekend shifts. Enjoy competitive pay, premium benefits, and a dynamic work environment in Maryland's vibrant tourism hub. Perfect for students, professionals seeking weekend flexibility, or hospitality enthusiasts looking to advance their careers.
Responsibilities
- Provide exceptional front desk services including check-ins, check-outs, and reservation management
- Address guest inquiries and resolve issues with prompt, personalized solutions
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and manage cash handling procedures accurately
- Assist with event setup and VIP guest services during weekend functions
- Maintain detailed logs of guest requests and property incidents
- Uphold brand standards through consistent service excellence
Qualifications
- Previous hotel or customer service experience strongly preferred
- Flexible availability to work weekends (Fri-Sun) and holidays
- Proficiency with property management systems (e.g., Opera, Cloudbeds)
- Exceptional communication and problem-solving abilities
- Ability to multitask in a fast-paced environment
- Valid Maryland hospitality certification (or willingness to obtain)
- Basic knowledge of Baltimore tourism attractions and services
- Professional appearance and positive attitude