Job Description
Are you looking for a rewarding opportunity in the hospitality industry?
The Austin Grand Hotel & Resort is currently seeking dedicated and enthusiastic individuals to join our dynamic team as Weekend Hotel Staff. We offer a vibrant work environment, competitive pay, and the flexibility to balance your work-life balance with your personal life.
As part of our elite staff, you will play a crucial role in ensuring our guests have a memorable stay in the heart of Austin. We are looking for team players who are reliable, energetic, and passionate about delivering five-star service.
Responsibilities
- Check-in and check-out guests efficiently and accurately using our property management system.
- Provide exceptional customer service by answering inquiries and resolving issues promptly.
- Assist with concierge services, including local recommendations and transportation arrangements.
- Maintain a pristine lobby and common areas to uphold our high standards of cleanliness.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready for arrivals.
- Handle cash handling and processing of payments with strict attention to detail.
Qualifications
- Previous experience in hotel operations or customer service is preferred but not required.
- Strong verbal communication skills and a professional demeanor.
- Must be available to work weekends, Fridays, Saturdays, and Sundays.
- Ability to stand for extended periods and lift moderate weights (up to 25 lbs).
- Proficiency in Microsoft Office and hotel management software is a plus.