Job Description
Are you looking for a rewarding career in hospitality with flexible weekend hours? The Tampa Grand Hotel is currently seeking dedicated and service-oriented individuals to join our elite front-of-house and operational team. We pride ourselves on delivering world-class service and are looking for staff who are passionate about creating memorable guest experiences.
Why Join Us?
- Flexible Scheduling: Enjoy a healthy work-life balance with our structured weekend shifts.
- Competitive Pay: Earn a competitive hourly wage with performance-based bonuses.
- Premium Environment: Work in a modern, luxury 5-star setting with top-tier amenities.
- Growth Opportunities: Potential for career advancement within our management training programs.
We are looking for dynamic team players who can handle the fast-paced nature of a high-volume hotel environment.
Responsibilities
- Execute seamless check-in and check-out procedures for all guests, ensuring a warm and welcoming arrival.
- Manage front desk operations, including answering phones, processing reservations, and handling inquiries with professionalism.
- Maintain the cleanliness and presentation of the lobby, common areas, and designated zones.
- Assist in coordinating housekeeping and maintenance requests to ensure the property meets our luxury standards.
- Provide exceptional customer service by anticipating guest needs and resolving complaints or issues efficiently.
- Collaborate with the culinary and event teams to support large functions and banquets held on the weekends.
Qualifications
- Previous experience in hospitality, customer service, or luxury retail is preferred.
- Strong interpersonal and communication skills with a focus on guest satisfaction.
- Ability to work weekends, holidays, and varying shifts as required by business needs.
- Proficiency in basic computer applications and hotel management software is a plus.
- High school diploma or equivalent; a degree in Hospitality Management is an asset.
- Must be able to stand and walk for extended periods.