Job Description
Join our award-winning team at Grand Plaza Hotel, where luxury meets innovation! We're seeking passionate hospitality professionals to fill weekend shift positions in our vibrant San Jose location. Enjoy competitive pay, flexible scheduling, and a dynamic work environment. As a key member of our weekend staff, you'll create unforgettable experiences for our discerning guests while advancing your career in the heart of Silicon Valley. Apply today and become part of our commitment to excellence!
Responsibilities
- Deliver exceptional guest service during weekend shifts including check-in/out, concierge assistance, and issue resolution
- Manage room assignments, reservations, and billing transactions with precision
- Coordinate housekeeping and maintenance teams to ensure impeccable room readiness
- Execute safety protocols and emergency procedures during weekend operations
- Process payments and maintain accurate financial records using POS systems
- Train and mentor new weekend staff members on hotel standards
- Uphold brand reputation through consistent service excellence and attention to detail
Qualifications
- Minimum 1 year hotel/hospitality experience preferred
- Strong customer service orientation with conflict resolution skills
- Weekend availability (Fri/Sat/Sun) and flexible scheduling
- Proficiency in hotel management software (Opera, etc.)
- Ability to multitask in fast-paced environments
- Valid California driver's license and reliable transportation
- Basic first aid/CPR certification (or willingness to obtain)
- Fluency in English; Spanish proficiency a plus