Job Description
Join our award-winning team at Grand Plaza Hotel, a premier luxury destination in downtown San Jose! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during high-demand weekend shifts. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture that rewards dedication. If you thrive in fast-paced environments and love creating memorable stays, apply now!
Responsibilities
- Manage seamless guest check-ins/check-outs using Opera property management system
- Resolve guest inquiries with professionalism and efficiency
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold brand standards through attentive service
- Handle emergency situations following protocols
- Assist with event setup and concierge services
Qualifications
- 1+ years hotel or customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible weekends (Fri/Sat/Sun)
- Basic computer proficiency with MS Office
- Valid CA Food Handler Card (or willingness to obtain)
- Multilingual abilities (Spanish/Tagalog preferred)
- Ability to stand for extended periods
- Positive attitude under pressure