Job Description
Join our award-winning downtown Portland hotel as a Weekend Shift Hotel Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences during high-demand weekend periods. As the first point of contact, you'll create memorable stays while showcasing Portland's vibrant culture. Enjoy competitive pay, flexible scheduling, and career growth in a luxury environment. Perfect for night owls seeking weekend-focused work!
Responsibilities
- Seamlessly manage check-ins/check-outs using Opera property management system
- Resolve guest inquiries with personalized solutions 24/7
- Coordinate VIP requests and special event logistics
- Execute upselling strategies for room upgrades and amenities
- Maintain accurate financial records and cash handling procedures
- Collaborate with housekeeping and security teams
- Process online bookings and manage room availability
Qualifications
- 1+ years hotel front desk or high-volume customer service experience
- Proficiency with PMS systems (Opera, Cloudbeds preferred)
- Exceptional problem-solving and conflict resolution skills
- Flexible availability including weekends, holidays, and nights
- Basic knowledge of Portland attractions and transportation
- Valid Oregon alcohol service certification (TIPS/BASSET)
- Ability to multitask in fast-paced environments