Job Description
Join our award-winning team at Grand Hotel Memphis and enjoy the perfect work-life balance with our weekend shift opportunities! We're seeking passionate hospitality professionals to deliver exceptional guest experiences during our busiest weekend periods. As a Weekend Shift Hotel Associate, you'll be the face of our luxury hotel, creating memorable stays while enjoying competitive pay, flexible scheduling, and a vibrant downtown Memphis location. Perfect for students, parents, and those seeking supplemental income without weekday commitments.
Responsibilities
- Check in/out guests efficiently while maintaining high service standards
- Manage reservations, room assignments, and billing inquiries
- Address guest concerns promptly with solution-oriented approaches
- Coordinate with housekeeping and maintenance teams for seamless operations
- Process payments and maintain accurate financial records
- Execute emergency procedures and ensure guest safety protocols
- Upsell hotel amenities and local attractions to enhance guest experience
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work independently and make quick decisions
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency with reservation systems
- Professional appearance and positive attitude
- Tennessee hospitality certification (or willingness to obtain)
- Ability to stand for extended periods and lift 25 lbs