Job Description
Are you a dedicated hospitality professional looking for a rewarding weekend role? The Oakland Grand is seeking a dynamic Weekend Shift Manager to join our elite team in the heart of Oakland. If you thrive in a fast-paced environment and enjoy creating memorable experiences for our guests, we want to hear from you.
Why Choose The Oakland Grand?
Join a prestigious establishment known for its modern amenities and exceptional service. We offer a supportive culture, comprehensive training, and the flexibility of weekend shifts to help you balance your lifestyle.
Key Responsibilities
As the Weekend Shift Manager, you will be the face of our hotel during peak weekend hours. Your role is crucial in maintaining our high standards of guest satisfaction and operational excellence.
Responsibilities
- Oversee front desk operations, including check-ins, check-outs, and luggage assistance.
- Ensure all guests receive a warm, professional, and personalized welcome experience.
- Manage cash handling and Point of Sale (POS) transactions with accuracy.
- Resolve guest inquiries and complaints efficiently, escalating issues when necessary.
- Coordinate with housekeeping and maintenance teams to ensure room readiness.
- Conduct nightly security rounds and close-out procedures to secure the property.
- Monitor inventory levels for front-of-house supplies and request replenishments as needed.
Qualifications
- High school diploma or GED required; hospitality experience is a plus.
- Previous experience in front desk operations or hotel management preferred.
- Strong communication and interpersonal skills.
- Ability to work flexible hours, including weekends and holidays.
- Proficiency in hotel software and Microsoft Office suite.
- A valid driver’s license and reliable transportation.
- Ability to lift moderate weights (up to 25 lbs) when assisting with luggage.