Job Description
Join our award-winning downtown Columbus hotel where hospitality meets innovation! We're seeking dynamic Front Desk Agents to deliver exceptional guest experiences with the unique benefit of daily pay. Enjoy competitive wages, flexible scheduling, and career growth in Ohio's thriving hospitality scene. Our team culture celebrates excellence, teamwork, and work-life balance. Apply today and start earning tomorrow!
Responsibilities
- Manage seamless guest check-in/check-out processes using Opera property management system
- Handle reservation inquiries, modifications, and room assignments with precision
- Resolve guest concerns promptly while maintaining service excellence standards
- Process payments accurately and maintain secure cash handling procedures
- Coordinate with housekeeping and maintenance teams for optimal operations
- Execute upselling strategies for room upgrades and amenities
- Complete daily reconciliation reports and shift documentation
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency in property management systems (Opera, Fidelio)
- Strong problem-solving and conflict resolution abilities
- Exceptional communication and multitasking skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Basic math and cash handling proficiency
- Ohio hospitality certification preferred