Job Description
Lead our award-winning luxury hotel in the heart of Austin's vibrant hospitality scene. The Grand Oaks Resort seeks an innovative Senior Hotel Manager to elevate guest experiences and drive operational excellence. This role offers the opportunity to shape our brand's future while working in one of Texas's most dynamic destinations.
We offer competitive compensation, comprehensive benefits, and a culture that values creativity and growth. Join our team of passionate hospitality professionals committed to delivering unparalleled service.
Responsibilities
- Oversee daily hotel operations including front desk, housekeeping, food & beverage, and guest services
- Develop and implement strategic initiatives to enhance guest satisfaction and revenue growth
- Manage and mentor a diverse team of 50+ hospitality professionals
- Ensure compliance with brand standards, health regulations, and safety protocols
- Analyze financial performance metrics and optimize operational efficiency
- Build relationships with corporate clients, event planners, and community partners
- Drive continuous improvement in service delivery and guest experience
Qualifications
- 5+ years progressive hotel management experience with luxury properties
- Proven track record of exceeding revenue and guest satisfaction targets
- Strong leadership skills with experience managing diverse teams
- Expert knowledge of hotel operations systems (Opera, PMS)
- Bachelor's degree in Hospitality Management or related field required
- Austin market knowledge or strong relocation commitment
- Exceptional problem-solving and decision-making abilities
- Valid Texas Food Handler's certification preferred