Job Description
Are you looking for a rewarding career in the hospitality industry? Apex Hospitality Group is currently hiring dynamic Front Desk Agents for our locations in Milwaukee, WI, and across Ohio. We pride ourselves on providing exceptional guest experiences and offer our team members the unique benefit of Daily Pay—get paid for the hours you've worked the very next day!
Whether you are an experienced hotel professional or just starting your career, we provide comprehensive training and a supportive environment. Join us and become part of a team that puts our guests first.
Whether you are an experienced hotel professional or just starting your career, we provide comprehensive training and a supportive environment. Join us and become part of a team that puts our guests first.
Responsibilities
- Greet guests warmly upon arrival and ensure a smooth check-in and check-out process.
- Answer incoming calls, manage reservations, and respond to guest inquiries via email or in person.
- Resolve guest complaints and issues promptly to ensure 100% guest satisfaction.
- Assist with lobby maintenance, manage the front desk area, and coordinate with housekeeping.
- Process payments accurately and maintain up-to-date guest records in the property management system.
- Handle cash, credit card transactions, and verify identification as required by company policy.
- Uphold a professional, friendly, and safe environment for all guests and staff.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in hospitality or customer service is preferred but not required.
- Strong interpersonal and communication skills with a focus on service excellence.
- Ability to stand for extended periods and work in a fast-paced environment.
- Flexibility to work various shifts, including weekends, holidays, and nights.
- Basic computer proficiency and typing skills.