Job Description
Are you a detail-oriented professional looking to advance your career in the heart of Texas? The Omni Austin Hotel is currently seeking a dedicated Full-Time Night Auditor to join our elite hospitality team. In this critical role, you will serve as the primary point of contact for our guests during the overnight shift, ensuring a seamless experience 24/7. We pride ourselves on exceptional service and offer a competitive compensation package in a vibrant downtown location.
Responsibilities
- Perform front desk operations, including check-ins, check-outs, and wake-up calls.
- Conduct nightly financial audits, balancing guest folios, and preparing accurate daily reports.
- Maintain a secure environment and monitor hotel premises for safety and security.
- Handle guest inquiries and resolve complaints efficiently and professionally.
- Coordinate with housekeeping and maintenance departments to ensure room readiness.
- Manage the PBX system and process incoming calls and messages.
- Uphold the hotel's high standards of cleanliness and presentation in public areas.
Qualifications
- High school diploma or GED required; hospitality management certification is a plus.
- Previous experience in front desk operations or night audit is highly desirable.
- Proficiency in Microsoft Office Suite and Property Management Systems (PMS).
- Strong interpersonal and communication skills with a customer-first mindset.
- Ability to work flexible shifts, including nights, weekends, and holidays.
- Must possess strong problem-solving abilities and attention to detail.