Job Description
Are you a seasoned hospitality professional looking for an immediate hire opportunity? Join the elite team at the Grand Plaza Hotel Group in the heart of New York City. We are seeking a highly motivated Night Operations Manager to oversee our 24/7 operations and ensure an unparalleled guest experience during the night shift.
As a Night Operations Manager, you will play a pivotal role in maintaining the highest standards of service, security, and efficiency. We offer competitive compensation, comprehensive benefits, and a dynamic work environment.
Responsibilities
- Supervise Night Staff: Manage and mentor front desk agents, housekeeping, and security personnel to ensure smooth operations.
- Guest Relations: Handle high-profile guest inquiries, complaints, and special requests with the utmost professionalism and discretion.
- Security & Safety: Implement and monitor security protocols to ensure the safety of guests, staff, and assets 24/7.
- Operations Oversight: Monitor building systems, manage key card access, and oversee inventory levels for the night shift.
- Financial Reporting: Prepare accurate end-of-shift reports, including occupancy rates and revenue summaries.
Qualifications
- Experience: Minimum of 3-5 years in hotel operations, preferably in a supervisory or management capacity.
- Availability: Must be available to work rotating night shifts (e.g., 6:00 PM to 6:00 AM).
- Communication: Excellent verbal and written communication skills in English.
- Software: Proficiency in property management systems (PMS) such as Oracle Opera or Micros.
- Leadership: Strong leadership skills with the ability to remain calm under pressure.