Job Description
Embark on an exciting hospitality career with Grand Miami Hotel! We're seeking energetic individuals to join our front desk team and deliver exceptional guest experiences. As a gateway to our luxury property, you'll be the first point of contact for international travelers and local visitors alike. Enjoy competitive pay, comprehensive training, and opportunities for advancement in Miami's vibrant tourism industry.
Responsibilities
- Check in/out guests efficiently using hotel management systems
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve service issues promptly
- Process payments and manage cash handling procedures
- Coordinate with housekeeping and maintenance teams
- Maintain accurate guest records and confidential information
- Upsell hotel amenities and special packages
Qualifications
- High school diploma or equivalent required
- Basic computer literacy and POS system experience
- Strong communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Customer service mindset with problem-solving abilities
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and professional appearance
- No prior experience necessary - training provided