Job Description
Join our award-winning hospitality team at the Grand Milwaukee Hotel as an Entry-Level Front Desk Agent! We're seeking passionate individuals to deliver exceptional guest experiences in our downtown location. No prior hotel experience required – we provide comprehensive training to launch your career in hospitality. Enjoy competitive pay, flexible scheduling, and growth opportunities within our luxury hotel chain. Work in a vibrant downtown setting while becoming part of a supportive team dedicated to excellence.
Responsibilities
- Provide warm, professional check-in/check-out services for hotel guests
- Manage reservations, room assignments, and billing inquiries
- Handle guest requests with efficiency and a solutions-oriented approach
- Process payments and maintain accurate financial records
- Collaborate with housekeeping and maintenance teams for guest satisfaction
- Utilize hotel management software for daily operations
- Assist with guest complaints and escalate complex issues appropriately
- Maintain a clean, organized front desk area
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with hotel systems
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and positive attitude
- Valid Wisconsin driver's license if required for errands