Job Description
Join our award-winning team as an Entry-Level Front Desk Agent at the luxurious Cleveland Grand Hotel. We're seeking energetic, customer-focused professionals to deliver exceptional guest experiences during day, evening, and overnight shifts. This role is perfect for hospitality newcomers looking to build foundational skills in a dynamic environment. Enjoy competitive pay, flexible scheduling, and growth opportunities within our renowned chain.
As the first point of contact, you'll embody our brand's commitment to excellence while handling check-ins, managing reservations, and resolving guest inquiries with professionalism. We provide comprehensive training and a supportive team culture where your contributions are valued.
Responsibilities
- Efficiently manage guest check-ins/check-outs using our property management system
- Handle reservation inquiries and modifications with precision
- Process payments and maintain accurate financial records
- Resolve guest concerns promptly and escalate complex issues to management
- Coordinate with housekeeping and maintenance departments for seamless operations
- Uphold brand standards through consistent service delivery
- Assist with luggage and provide local area information
Qualifications
- High school diploma or equivalent required
- Basic computer proficiency with ability to learn PMS software
- Exceptional customer service mindset and communication skills
- Ability to stand for extended periods and lift up to 25 lbs
- Flexible availability to work weekends, holidays, and overnight shifts
- Previous hospitality experience preferred but not required
- Strong problem-solving abilities and attention to detail
- Professional appearance and positive attitude