Job Description
Join our award-winning hospitality team at Grand Hotel Louisville, where guest experiences come first! We're seeking passionate entry-level Front Desk Agents to create memorable stays for our international visitors. As the first point of contact, you'll embody Southern Kentucky's renowned warmth while managing seamless check-in/check-out processes. Enjoy competitive pay, comprehensive training, and opportunities for advancement in Louisville's vibrant tourism sector. What we offer: Flexible scheduling, employee discounts, and a supportive team environment. Apply today to start your hospitality career!
Responsibilities
- Manage efficient guest check-in/check-out processes with reservation system proficiency
- Handle guest inquiries and resolve service issues with exceptional problem-solving
- Process payments accurately and maintain secure cash drawer procedures
- Coordinate housekeeping and maintenance requests for guest rooms
- Market hotel amenities and local attractions to enhance guest experiences
- Maintain meticulous records of guest feedback and incident reports
- Collaborate with cross-department teams during peak occupancy periods
Qualifications
- High school diploma or equivalent (hospitality certification preferred)
- Basic computer literacy with POS system experience
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Customer service mindset with conflict resolution aptitude
- Flexible availability including weekends and holidays
- Valid driver's license (for local errands if required)