Job Description
Join Austin's premier luxury hotel as a Night Shift Front Desk Agent and become the heartbeat of our 24/7 guest experience. Embrace the vibrant energy of the city while delivering exceptional service during peak nighttime hours. This role offers competitive compensation, comprehensive benefits, and the opportunity to work in one of America's most dynamic hospitality destinations.
Why You'll Love Working With Us:
- Competitive hourly pay plus tips and performance bonuses
- Comprehensive health benefits and 401(k) matching
- Free parking and meal discounts
- Professional development opportunities in hospitality leadership
Responsibilities
- Efficiently manage guest check-ins/check-outs using hotel management systems
- Handle guest inquiries with professionalism and resolve service issues promptly
- Process payments and manage cash drawer operations accurately
- Coordinate with housekeeping and security teams for seamless operations
- Monitor safety protocols and emergency procedures during overnight hours
- Upsell hotel amenities and local experiences to enhance guest stays
- Maintain detailed logs of guest requests and incident reports
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Ability to work flexible schedule including weekends and holidays
- Proficiency in property management systems (e.g., Opera, Delphi)
- Strong problem-solving and conflict resolution skills
- Valid Texas driver's license and reliable transportation
- Ability to stand/walk for extended periods during 8-hour shifts
- Basic knowledge of Austin attractions and transportation options