Job Description
Join the vibrant heart of Los Angeles hospitality at the Grand Plaza Hotel! We're seeking exceptional Front Desk Agents to create unforgettable guest experiences in our luxury downtown location. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth within our award-winning team. If you're passionate about service excellence and thrive in fast-paced environments, apply today to become the first face of our iconic establishment.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and warmth
- Manage reservations, room assignments, and billing inquiries
- Coordinate with housekeeping, maintenance, and security teams
- Resolve guest concerns promptly and maintain high satisfaction scores
- Process payments and maintain accurate financial records
- Utilize property management systems (Opera) for all operations
- Uphold brand standards and safety protocols at all times
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with property management systems (Opera preferred)
- Exceptional communication and conflict resolution skills
- Flexible availability for day/night/weekend shifts
- Valid California driver's license with clean record
- Ability to stand for extended periods and lift 25 lbs
- High school diploma or equivalent required
- Bilingual (English/Spanish) highly preferred