Job Description
Join our award-winning luxury hotel chain as a Weekend Front Desk Agent in the heart of Washington DC or Northern Virginia! We're seeking charismatic professionals to deliver exceptional guest experiences during peak weekend operations. Enjoy competitive pay, complimentary hotel stays, and career advancement opportunities in one of the world's most vibrant hospitality markets. Perfect for energetic individuals seeking flexible weekend schedules in premium hospitality environments.
Responsibilities
- Check in/out guests with precision and warmth using Opera property management system
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage reservations, and maintain accurate billing records
- Coordinate with housekeeping, concierge, and security teams for seamless operations
- Upsell premium services and amenities to enhance guest satisfaction
- Maintain security protocols for guest safety and asset protection
- Prepare daily reports and reconcile cash/credit transactions
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency in Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Flexible availability including weekends, holidays, and evenings
- Valid driver's license and reliable transportation for Virginia locations
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Basic knowledge of DC/VA tourism attractions and transportation
- High school diploma or equivalent; hospitality degree preferred