Job Description
Join our award-winning Louisville hotel team as a Front Desk Agent and become the heart of our guest experience! We're seeking a charismatic and detail-oriented professional to create memorable first impressions while managing check-ins, reservations, and guest inquiries. Enjoy competitive compensation, comprehensive benefits, and a vibrant work environment in downtown Louisville's premier hospitality destination. If you thrive in fast-paced settings and possess exceptional service skills, apply today to start your career journey with us!
Responsibilities
- Deliver exceptional guest service through warm check-ins, check-outs, and personalized assistance
- Manage room reservations, rate inquiries, and upselling opportunities
- Handle guest complaints and resolve issues promptly with empathy
- Process payments and maintain accurate financial records
- Coordinate with housekeeping, maintenance, and security teams
- Utilize property management systems (PMS) for daily operations
- Execute safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent; hospitality degree preferred
- 1+ years of customer service or front desk experience
- Proficiency with PMS systems (e.g., Opera, Fidelio)
- Exceptional communication and problem-solving abilities
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational skills
- Flexible availability including weekends, nights, and holidays
- Valid driver's license and clean driving record