Job Description
Join our award-winning hotel team as an Entry-Level Front Desk Agent! We're seeking passionate hospitality professionals to deliver exceptional guest experiences at our downtown Dallas location. No prior experience required – we provide comprehensive training for motivated individuals eager to grow their careers in luxury hospitality. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our expanding portfolio of premium hotels.
Responsibilities
- Manage guest check-in/check-out processes with accuracy and efficiency
- Handle guest inquiries, resolve complaints, and coordinate with housekeeping/management
- Process payments and maintain accurate reservation records
- Operate PMS systems and manage key inventory
- Upsell hotel amenities and services to enhance guest experience
- Collaborate with concierge and security teams for seamless operations
- Uphold brand standards through exceptional service delivery
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in fast-paced environment
- Basic computer proficiency with willingness to learn PMS systems
- Flexibility to work evenings, weekends, and holidays
- Positive attitude and passion for hospitality
- Must be authorized to work in the US