Job Description
Join our award-winning team as a Front Desk Agent and become the first point of contact for guests at our premier Las Vegas resort! We're seeking dynamic individuals to deliver exceptional hospitality during night shifts while ensuring seamless operations. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in the heart of the entertainment capital.
Responsibilities
- Check in/out guests efficiently using property management systems
- Handle guest inquiries, complaints, and special requests with professionalism
- Process payments, manage cash registers, and reconcile nightly reports
- Coordinate with housekeeping and security teams for guest safety
- Maintain accurate guest records and confidential information
- Upsell resort amenities and services to enhance guest experiences
- Monitor surveillance systems and respond to emergency situations
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (e.g., Opera, Delphi)
- Strong communication and conflict resolution skills
- Ability to work flexible hours including nights, weekends, holidays
- Basic math and cash handling abilities
- Nevada Gaming License required (or willingness to obtain)
- First Aid/CPR certification preferred
- Fluency in English; Spanish a plus