Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Plaza Hotels! No experience needed – we provide comprehensive training to launch your career in guest services. As the first point of contact, you'll create memorable experiences for travelers while mastering check-in procedures, reservation management, and concierge support. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing portfolio of premium properties across Ohio and New York.
Responsibilities
- Efficiently manage guest check-in/check-out processes using hotel software systems
- Handle reservation inquiries, modifications, and confirmations with exceptional accuracy
- Resolve guest concerns promptly and professionally, escalating complex issues as needed
- Process payments, manage billing discrepancies, and maintain financial records
- Coordinate with housekeeping, maintenance, and security teams for seamless operations
- Provide local recommendations and assistance to enhance guest experiences
- Maintain a clean, organized front desk area with professional appearance standards
Qualifications
- No prior experience required – we train motivated candidates
- High school diploma or equivalent; hospitality certifications a plus
- Strong communication skills with exceptional customer service aptitude
- Proficiency in basic computer applications (email, scheduling software)
- Ability to multitask in a fast-paced environment with attention to detail
- Flexibility to work evenings, weekends, and holidays as needed
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening