Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at the heart of Atlanta's vibrant downtown scene. This role is perfect for career-starters seeking hands-on experience in guest services, operations, and shift-based teamwork. You'll be the first point of contact for international travelers, business professionals, and leisure guests, delivering exceptional service while honing skills in reservation systems, conflict resolution, and property management. We offer comprehensive training, career advancement opportunities, and a dynamic work environment where your contributions directly impact guest satisfaction.
Responsibilities
- Manage guest check-ins/checkouts using property management systems while maintaining accuracy in billing and room assignments
- Handle guest inquiries, complaints, and special requests with empathy and efficiency
- Coordinate with housekeeping, maintenance, and security teams during shift transitions
- Process payments, manage cash floats, and reconcile daily transactions
- Uphold brand standards through attentive service and facility maintenance awareness
- Assist with group bookings, VIP arrivals, and emergency protocols
- Complete daily shift reports and update guest preference databases
Qualifications
- High school diploma or equivalent; hospitality certification preferred
- 0-2 years experience in customer service or hospitality
- Strong communication and multitasking abilities
- Proficiency with basic computer systems and reservation software
- Flexibility to work nights, weekends, and holidays on rotating shifts
- Professional appearance and courteous demeanor
- Ability to stand/walk for extended periods
- Valid driver's license (for airport shuttle duties if required)