Job Description
Join our award-winning team at Grand Bay Resort & Spa as an Entry Level Front Desk Agent! We're seeking energetic hospitality professionals to deliver exceptional guest experiences in our luxury waterfront property. This role offers comprehensive training and growth opportunities within our renowned hospitality group. Enjoy competitive pay, flexible shift scheduling, and a vibrant work environment in Tampa's premier district.
What We Offer:
- Comprehensive onboarding and hospitality certification program
- Health benefits and 401(k) matching after 90 days
- Complimentary resort stays for you and your family
- Employee discounts on dining and spa services
- Clear career advancement pathways
Responsibilities
- Check in/out guests efficiently using Opera property management system
- Manage reservations and room assignments with precision
- Handle guest inquiries and resolve complaints promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Uphold resort standards for cleanliness and safety protocols
- Assist with valet services and luggage handling as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred (not required)
- Proficiency with basic computer applications
- Exceptional communication and problem-solving skills
- Ability to stand for extended periods and lift 25 lbs
- Flexibility to work evenings, weekends, and holidays
- Valid Florida driver's license (for valet rotation)
- Basic knowledge of Tampa attractions and transportation