Job Description
Launch your hospitality career with us! Grand Plaza Hotel is seeking energetic, customer-focused individuals for our Front Desk Agent position. No experience required—we provide comprehensive training to set you up for success. Join our award-winning team and become the first face of our luxury downtown property.
This role offers growth opportunities into management and specialized hospitality roles. Enjoy competitive pay, flexible scheduling, and a vibrant work environment in the heart of San Francisco. Perfect for recent graduates or career changers passionate about creating memorable guest experiences.
Responsibilities
- Greet and check-in/check out hotel guests with professionalism and efficiency
- Manage reservations and room assignments using hotel software systems
- Respond to guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for guest requests
- Act as local tourism resource for guests
- Maintain a clean, organized front desk environment
Qualifications
- High school diploma or equivalent (required)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency (typing 30+ WPM)
- Ability to multitask in a fast-paced setting
- Positive attitude and willingness to learn new systems
- Reliable with consistent attendance
- Valid work authorization (required)