Job Description
Join our award-winning luxury hotel in downtown Louisville and become part of an exceptional hospitality team. We're seeking passionate Hotel Staff to deliver world-class guest experiences at our riverfront property. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in Kentucky's premier hospitality destination.
Responsibilities
- Provide exceptional guest service at front desk, concierge, and valet stations
- Manage check-in/check-out processes with efficiency and accuracy
- Coordinate housekeeping and maintenance requests seamlessly
- Upsell premium rooms, suites, and hotel amenities
- Maintain detailed knowledge of local attractions and events
- Resolve guest inquiries and concerns with professionalism
- Collaborate with cross-departmental teams for flawless operations
Qualifications
- Minimum 1 year hospitality experience preferred
- Strong communication and conflict resolution skills
- Flexibility to work evenings, weekends, and holidays
- Basic computer proficiency with reservation systems
- High school diploma or equivalent required
- Valid driver's license for valet positions
- Ability to stand/walk for extended periods