Job Description
Join our award-winning team at the heart of Manhattan's vibrant hospitality scene! We're seeking enthusiastic individuals to kickstart their career in luxury hotel operations. As a Front Desk Agent, you'll be the first point of contact for our international guests, creating memorable experiences while mastering the art of guest relations. Enjoy competitive pay, comprehensive benefits, and clear pathways to management roles. No experience? No problem! We provide paid training and mentorship for motivated newcomers ready to grow with us.
Responsibilities
- Efficiently manage guest check-in/check-out processes using Opera PMS
- Handle reservation inquiries, modifications, and room assignments
- Resolve guest concerns with empathy and swift problem-solving
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel amenities and services to enhance guest experience
- Assist with luggage and provide local area recommendations
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication and interpersonal skills
- Proficiency in basic computer applications
- Ability to multitask in fast-paced environments
- Strong attention to detail and organizational abilities
- Positive attitude with genuine hospitality passion
- Flexible availability including weekends/holidays
- Basic knowledge of NYC tourism assets is advantageous