Job Description
Join our dynamic hospitality team at Grand Plaza Hotel, where we're seeking enthusiastic Hotel Front Desk Agents to manage our 24/7 operations. This shift-based role is perfect for night owls and early birds alike, offering flexible schedules while delivering exceptional guest experiences in the heart of Orlando's tourism district. Enjoy competitive pay, complimentary meals, and growth opportunities within our luxury property.
Responsibilities
- Manage check-in/check-out processes with precision and warmth
- Handle guest inquiries, resolve issues, and coordinate with housekeeping/bell staff
- Process payments, manage reservations, and maintain accurate guest records
- Monitor security systems and respond to emergency protocols
- Upsell hotel amenities and local attractions to enhance guest stays
- Collaborate with night shift team during transition periods
Qualifications
- Previous hotel or customer service experience preferred
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, holidays
- Proficiency with property management systems (e.g., Opera, Delphi)
- Basic math and cash handling accuracy
- Valid Florida driver's license (for valet duties if required)
- High school diploma or equivalent