Job Description
Launch your hospitality career with Grand Hospitality Group! We're seeking enthusiastic Entry Level Front Desk Agents to create memorable guest experiences at our premier Atlanta location. As the first point of contact, you'll embody our commitment to excellence while gaining valuable industry skills. No prior experience required – we provide comprehensive training to set you up for success. Join our vibrant team and grow your career in the heart of Atlanta's thriving hospitality scene.
Responsibilities
- Efficiently check guests in/out using property management systems
- Respond to guest inquiries with exceptional service and local knowledge
- Process payments, manage reservations, and maintain accurate records
- Coordinate with housekeeping and maintenance to resolve guest requests
- Uphold brand standards for cleanliness and professionalism at the front desk
- Handle guest complaints with empathy and solution-oriented approaches
- Collaborate with team members to ensure seamless operations
Qualifications
- High school diploma or equivalent required
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with willingness to learn new systems
- Professional appearance and customer-focused mindset
- Flexibility to work evenings, weekends, and holidays
- Valid work authorization and ability to pass background check