Job Description
Join our award-winning team at Grand Plaza Hotel in the heart of Los Angeles! We're seeking passionate hospitality professionals to deliver exceptional guest experiences while enjoying the stability of weekly pay. As a premier luxury hotel, we offer competitive benefits, career advancement opportunities, and a vibrant work environment where your contributions are valued. If you thrive in fast-paced settings and possess exceptional customer service skills, apply today to start your rewarding hospitality career!
Responsibilities
- Manage seamless guest check-in/check-out processes
- Handle reservation inquiries and room assignments
- Process payments and manage cash transactions accurately
- Resolve guest complaints with professionalism and empathy
- Coordinate with housekeeping and maintenance teams
- Maintain detailed guest preference records
- Assist with valet services and luggage handling
- Uphold strict safety and cleanliness standards
Qualifications
- Minimum 1 year hotel front desk experience required
- Proficient in hotel management systems (Opera, etc.)
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including nights/weekends
- Valid California driver's license preferred
- High school diploma or equivalent required
- Fluent English proficiency; bilingual candidates preferred
- Ability to lift 25 lbs and stand for extended periods