Job Description
Join our dynamic team at Hospitality Solutions Group as a Front Desk Agent in Milwaukee! We're urgently seeking energetic professionals to deliver exceptional guest experiences during flexible shift schedules. This is a high-impact role perfect for detail-oriented individuals passionate about hospitality excellence.
As the first point of contact, you'll create memorable guest interactions while managing check-in/check-out processes, handling reservations, and resolving inquiries with professionalism. We offer competitive pay, comprehensive training, and growth opportunities in the heart of Milwaukee's vibrant hospitality scene.
Responsibilities
- Manage seamless guest check-in/check-out procedures using hotel management systems
- Handle reservation inquiries, modifications, and cancellations with precision
- Process payments, manage cash floats, and reconcile daily transactions
- Respond to guest inquiries and resolve complaints promptly
- Coordinate with housekeeping, maintenance, and security teams
- Maintain accurate guest records and confidential information
- Assist with special requests and VIP guest arrangements
- Follow safety protocols and emergency procedures
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service or hospitality experience
- Proficiency in hotel management software (e.g., Opera, Property Management Systems)
- Strong communication and conflict resolution skills
- Ability to work flexible shifts including nights, weekends, and holidays
- Attention to detail and multitasking abilities
- Basic math and cash handling skills
- Professional appearance and positive attitude