Job Description
Join our award-winning hospitality team at Grand Hotel Wichita! We're seeking passionate individuals to deliver exceptional guest experiences at our front desk. This entry-level position is perfect for those starting their career in hotel management, offering comprehensive training and growth opportunities in a vibrant downtown setting. Enjoy competitive pay, benefits, and a supportive work culture that values your contributions.
Responsibilities
- Check in/out guests efficiently while maintaining accuracy in reservation systems
- Address guest inquiries and resolve concerns promptly with professionalism
- Process payments and manage financial transactions securely
- Coordinate with housekeeping and maintenance teams for guest requests
- Perform daily front desk operations including key management and inventory
- Upsell hotel services and amenities to enhance guest satisfaction
- Maintain a clean, organized, and welcoming front desk environment
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred but not mandatory
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn reservation software
- Ability to work flexible shifts including weekends and holidays
- Professional appearance and positive attitude
- Detail-oriented with strong organizational abilities
- Must pass background check and drug screening