Job Description
Join our award-winning hospitality team as an Entry-Level Front Desk Agent at Grand Horizon Hotels Portland! We're seeking passionate individuals to deliver exceptional guest experiences in the heart of the Pearl District. This role offers comprehensive training, career growth opportunities, and a dynamic work environment in one of America's most vibrant cities. Perfect for recent graduates or career changers looking to start their hospitality journey with a company that invests in its people.
Responsibilities
- Check in/out guests efficiently using our property management system
- Manage reservations and room assignments with precision
- Address guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Market hotel amenities and local attractions to guests
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficiency with basic computer systems
- Exceptional communication and interpersonal skills
- Ability to work flexible shifts including weekends/holidays
- Positive attitude and problem-solving mindset
- Basic knowledge of Portland tourism assets a plus