Job Description
Join our award-winning team at Harborview Hotels & Resorts as a Front Desk Agent in the heart of Boston! We're seeking a passionate hospitality professional to deliver exceptional guest experiences at our waterfront property. This full-time role offers competitive pay, comprehensive benefits, and opportunities for career advancement in a dynamic luxury environment.
As the first point of contact, you'll embody our commitment to excellence while managing check-ins, reservations, and guest inquiries with precision and warmth. If you thrive in fast-paced settings and possess exceptional communication skills, we invite you to apply and become part of Boston's premier hospitality destination.
Responsibilities
- Manage seamless guest check-in/check-out processes using PMS systems
- Handle reservation inquiries and modifications with accuracy
- Resolve guest concerns promptly and escalate complex issues to management
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments for guest requests
- Provide local recommendations and enhance guest experiences
- Maintain a clean and organized front desk area
Qualifications
- Minimum 1 year hospitality or customer service experience
- Proficiency with PMS systems (Opera, Fidelio, or similar)
- Exceptional communication and problem-solving skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Flexible availability including weekends, evenings, and holidays
- Basic knowledge of Boston attractions and transportation