Job Description
Join our award-winning team at the Grand Washington Hotel, where luxury meets Southern hospitality! We're seeking a passionate Front Desk Agent to deliver exceptional guest experiences in our boutique property. Enjoy weekly pay, competitive benefits, and opportunities for advancement in North Carolina's premier hospitality destination.
Why Work With Us?
• Weekly paycheck (no more waiting!)
• Free employee meals and room discounts
• Health insurance and 401(k) matching
• Career growth programs for top performers
Responsibilities
- Check guests in/out efficiently using hotel management systems
- Manage reservations and handle guest inquiries with professionalism
- Process payments and maintain accurate billing records
- Resolve guest complaints promptly and maintain high satisfaction scores
- Coordinate with housekeeping and maintenance teams for seamless operations
- Upsell hotel services and amenities to maximize revenue
- Maintain a clean and organized front desk environment
Qualifications
- 1+ years of hotel front desk or customer service experience
- Proficiency with Opera or similar property management systems
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Valid North Carolina driver's license (for errands)
- High school diploma or equivalent required
- Must pass background check and drug screening