Job Description
Join our award-winning team at Grand Hotel Detroit as an Entry-Level Front Desk Agent! No prior experience needed – we provide comprehensive training to launch your hospitality career. This is your chance to become the welcoming face of our luxury hotel while developing customer service and operational skills in a dynamic downtown Detroit environment. Enjoy competitive pay, growth opportunities, and a supportive team culture.
Responsibilities
- Deliver exceptional guest service through warm check-ins/checkouts and personalized assistance
- Manage reservations, room assignments, and billing inquiries accurately
- Operate hotel management systems (PMS) and maintain digital records
- Coordinate with housekeeping and maintenance teams for guest requests
- Handle cash transactions and reconcile daily reports
- Resolve guest concerns promptly and escalate complex issues
- Uphold brand standards and safety protocols
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Basic computer literacy and comfort with learning new software
- Punctuality and reliability with flexible availability
- Positive attitude and problem-solving mindset
- Ability to stand/walk for extended periods
- No prior experience required – training provided
- Valid Michigan work authorization