Job Description
Join our award-winning beachfront resort in Virginia Beach and become the heart of our guest experience! We're seeking a charismatic Front Desk Agent to deliver exceptional service, manage seamless check-ins/check-outs, and create memorable stays for our diverse international clientele. Enjoy competitive pay, free parking, employee discounts, and career growth in a dynamic hospitality environment.
Responsibilities
- Efficiently manage guest check-ins/check-outs using PMS systems
- Handle reservation modifications, cancellations, and special requests
- Process payments, manage cash floats, and reconcile daily transactions
- Resolve guest inquiries and complaints with professionalism
- Coordinate with housekeeping, maintenance, and valet teams
- Market resort amenities and local attractions to guests
- Maintain accurate guest records and confidentiality
Qualifications
- 1+ years hotel front desk or customer service experience
- Proficiency with Opera, Cloudbeds, or similar PMS software
- Exceptional communication and conflict resolution skills
- Ability to work flexible shifts including weekends/holidays
- Basic math and cash handling accuracy
- Knowledge of Virginia Beach tourism and attractions
- Valid driver's license and reliable transportation
- High school diploma or equivalent required