Job Description
Join the heart of hospitality at Grand Plaza Hotel in downtown Columbus! We're seeking a charismatic Front Desk Agent to create unforgettable guest experiences. Our luxury boutique hotel offers competitive compensation, comprehensive benefits, and career advancement opportunities in Ohio's vibrant capital. If you're passionate about service excellence and thrive in dynamic environments, this is your next career move.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with personalized service
- Manage reservations, room assignments, and billing inquiries with precision
- Coordinate with housekeeping and maintenance teams to ensure seamless operations
- Handle guest complaints and resolve issues proactively with empathy
- Utilize hotel management systems (Opera) efficiently for all transactions
- Process payments, maintain cash drawer accountability, and generate reports
- Promote hotel amenities and services to enhance guest satisfaction
Qualifications
- Minimum 2 years hospitality or customer service experience
- Proficiency in hotel management software (Opera/PMS preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with composure
- Valid Ohio driver's license and reliable transportation
- Flexible availability including nights, weekends, and holidays
- Basic accounting knowledge and cash handling experience
- Positive attitude with strong attention to detail