Job Description
Join our award-winning team at Grand Hotel New Orleans as a Front Desk Agent! We're seeking enthusiastic individuals to create unforgettable guest experiences in the heart of the city. No prior experience is required – we provide comprehensive training to ensure your success. As the first point of contact, you'll embody Southern hospitality while managing check-ins, reservations, and guest inquiries. This full-time position offers competitive pay, benefits, and opportunities for career growth in one of America's most vibrant destinations.
Responsibilities
- Warmly greet and assist guests with check-in/check-out procedures
- Manage reservations using hotel software systems
- Handle guest inquiries and resolve concerns promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance teams
- Perform daily administrative tasks (reports, filing, etc.)
- Maintain a clean and organized front desk area
Qualifications
- High school diploma or equivalent (required)
- Exceptional customer service attitude
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to multitask in a fast-paced environment
- Professional appearance and demeanor
- No hospitality experience necessary (training provided)
- Flexible availability including weekends/holidays