Job Description
Join our award-winning luxury hotel as a Night Front Desk Agent and become the heart of our overnight guest experience. This role offers a unique opportunity to deliver exceptional hospitality during the quietest hours while ensuring seamless operations. We provide comprehensive training, career advancement opportunities, and a supportive team environment. Enjoy competitive pay, free parking, employee discounts, and a dynamic downtown Phoenix location. Perfect for night owls who thrive in fast-paced settings!
Responsibilities
- Check in/out guests with efficiency and warmth using our PMS system
- Handle guest inquiries, requests, and resolve issues promptly
- Manage reservation modifications and room assignments
- Process payments, manage cash floats, and reconcile nightly reports
- Monitor security systems and respond to emergency protocols
- Coordinate with housekeeping and maintenance teams
- Execute checklists and operational procedures during overnight hours
- Build relationships with returning guests and local businesses
Qualifications
- Minimum 1 year hotel front desk or customer service experience
- Proficiency with Opera, Fidelio, or similar PMS systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in high-pressure situations
- Strong attention to detail and organizational abilities
- Valid driver's license and reliable transportation
- Flexible schedule availability including weekends/holidays
- Basic knowledge of Phoenix attractions and transportation