Job Description
Join our award-winning team at Grand Hospitality Group as an Entry Level Front Desk Agent! No experience required – we provide comprehensive training to launch your hospitality career in the heart of NYC. You'll be the first point of contact for our international guests, delivering exceptional service while learning industry-leading operations. Enjoy competitive pay, growth opportunities, and a dynamic work environment in one of the world's most vibrant cities.
Responsibilities
- Warmly welcome and check in/out guests using property management systems
- Manage reservations, room assignments, and guest inquiries
- Process payments, handle cash transactions, and maintain accurate records
- Coordinate with housekeeping and maintenance teams for guest requests
- Resolve guest concerns promptly and escalate issues to management
- Uphold brand standards through professional appearance and communication
- Assist with concierge services and local recommendations
Qualifications
- No prior experience required – we train motivated candidates
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency and comfort with learning new systems
- Ability to multitask in a fast-paced environment
- Professional demeanor and positive attitude
- Flexibility to work evenings, weekends, and holidays
- Authorization to work in the United States