Job Description
Join our award-winning luxury hotel in the heart of Colorado Springs and lead our guest experience team! Mountain View Lodge is seeking a passionate Hotel Front Desk Manager to ensure exceptional service for our discerning travelers. Located near Garden of the Gods, you'll manage daily front desk operations while mentoring a dynamic team in a resort-style environment. This full-time role offers competitive benefits, career growth, and the opportunity to work in one of Colorado's most vibrant hospitality destinations.
Responsibilities
- Oversee daily front desk operations including check-in/out, guest inquiries, and reservation management
- Train and supervise front desk agents to deliver premium guest experiences
- Resolve guest complaints and implement service recovery protocols
- Manage room inventory and coordinate with housekeeping for optimal occupancy
- Prepare daily reports on occupancy rates, revenue, and guest feedback
- Collaborate with sales and marketing teams to promote hotel packages
- Ensure compliance with brand standards and safety regulations
Qualifications
- 3+ years hotel front desk management experience in luxury/resort properties
- Proven leadership skills with staff training and development background
- Advanced proficiency in property management systems (Opera, Fidelio)
- Exceptional problem-solving and conflict resolution abilities
- Strong knowledge of Colorado Springs tourism attractions and activities
- Valid Colorado hospitality certification preferred
- Ability to work flexible schedules including nights/weekends/holidays