Job Description
Join our award-winning downtown Charlotte hotel as a Night Auditor and become the guardian of our guests' overnight experience. This critical shift role combines front desk excellence with financial reconciliation in a dynamic 24/7 environment. You'll manage check-ins, handle secure cash operations, and ensure seamless service during our busiest overnight hours. We offer competitive pay, comprehensive benefits, and growth opportunities within our expanding luxury hotel portfolio. Perfect for detail-oriented professionals who thrive in independent settings and value work-life balance through consistent overnight schedules.
Responsibilities
- Manage guest check-ins/checkouts with precision and warmth during overnight shifts (11 PM - 7 AM)
- Process daily financial transactions, reconcile accounts, and generate accurate shift reports
- Monitor security systems and respond to emergency protocols during low-occupancy periods
- Coordinate with housekeeping and maintenance teams for urgent overnight requests
- Maintain confidentiality of guest data and financial records per PCI compliance standards
- Act as primary contact for resolving guest issues during off-peak hours
- Prepare end-of-day financial summaries and submit to morning management team
Qualifications
- Minimum 1 year hotel front desk or night audit experience preferred
- Proficiency in Opera or similar hotel management software
- Strong mathematical aptitude with attention to financial detail
- Exceptional problem-solving skills during independent decision-making
- Ability to work overnight shifts with reliable transportation
- Valid North Carolina Food Handler's certification (or willingness to obtain)
- Basic knowledge of emergency response procedures
- Professional appearance and excellent communication skills