Job Description
Join our award-winning hospitality team at Grand Harbor Hotel Group as an Entry-Level Front Desk Agent! We're seeking enthusiastic individuals with a passion for guest service to be the first point of contact for our luxury Boston harborfront property. This role offers comprehensive training and career advancement opportunities in the thriving hospitality industry. Enjoy competitive compensation, employee benefits, and a vibrant work environment in one of America's most dynamic cities.
Responsibilities
- Deliver exceptional guest check-in/check-out experiences with efficiency and professionalism
- Manage room reservations and modifications using PMS systems
- Address guest inquiries and resolve service issues promptly
- Process payments and maintain accurate financial records
- Coordinate with housekeeping and maintenance departments
- Uphold brand standards through attentive service and facility awareness
- Assist with luggage handling and valet services as needed
Qualifications
- High school diploma or equivalent required
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and positive attitude
- Basic knowledge of Boston area attractions an asset